Frequently Asked Questions - Discover Your Right Photographers in Asia | KaChick

Frequently Asked Questions

For Customers

General Questions

What is KaChick?

KaChick is a marketplace that connects photographers anytime anywhere with customers who want to capture memories from their everyday life.

How can KaChick help you?

KaChick saves you time, money and helps you document happy memories with better photos than a blurry selfie. You can now discover, book and pay for photographers anytime, anywhere, for anything.

Who is KaChick for?

KaChick is for ANYONE who loves to capture and recall happy memories at any point in life. Travelers can book different photographers along the way to mix and match the memory portfolio of your trip.

Where can I use KaChick?

Wherever you are! Some of the places we are excited to see include under the water, on a roller coaster or next to a polar bear.

On what occasions can I use KaChick?

From casual moments like a walk in the park to your annual themed junk party. Anytime, anywhere, for anything, you see.

What kind of photos can I have taken?

Ditto the above! You can tailor your search by typing relevant keywords into the KaChick search bar: picnic, birthday party, school performance, to name some. You can even search by camera models if you are a photography geek to that level :)

How far in advance can I book a photographer on KaChick?

We love freedom at KaChick. You can book a photographer as long as there is one available.

Sign Up

I currently don’t have a need for a photographer yet, can I still sign up on KaChick?

Absolutely! Explore others’ happy memories, play around and give us a shout at support@kachick.com if you have any thoughts on our app.

Can I sign up for both customer and photographer accounts?

Yes, you can, although you are required to provide more information to be a photographer on KaChick. You can switch between the two accounts easily.

What information do I need to create an account?

Your name, phone number and password. Ta-da!

What happens after I sign up for a KaChick account?

Your KaChick journey begins! You are now ready to discover photographers and moments they capture using the search bar, or post a request for them to bid!

Searching

Can I choose my own photographer?

You sure can! KaChick is a big fan of freedom so we try to have as few restrictions as possible.

Can I check the photographer’s portfolio before booking?

Of course! We try to provide you with all information that connects you with your favourite photographer.

Pricing

How much will I be charged for a photoshoot?

As KaChick is an advocate of a free market, prices are set by the photographers themselves. There will be photographers who charge higher or lower, depending on their skills, experience, popularity and other factors. You can filter your search results by your own budget.

Are there any other extra fees involved?

Yes, we will take around 5% each time when you book a photographer, just to cover payment gateway costs charged by our external vendor such as Stripe.

Rating & Review

Is it a must to rate and review a photographer?

Yes, it helps everyone in the KaChick community learn from each other. Show love to the photographers who have done great jobs and let others know what they can do better!

Why is the photographer also giving me a rating and review?

At KaChick, we value fairness and honesty. Neither photographers nor customers are superior - you all get a chance to share your experience with everyone else. This also encourages you to be nice and give honest feedbacks!

Getting Your Photos

How many photos do I get?

You get all the photos (woah, I know!), except for special agreements you have made with the photographer.

Will my photos be edited?

You get all the photos, edited (woah, I know!), except for special agreements you have made with the photographer.

Who owns the copyright of the photos?

You as a customer owns the right to the photos. KaChick will get your consent to use your photos for marketing purposes, e.g. posting on our social media.

Can I share my photos on social media?

By all means! Fill the planet with happiness!

For Photographers

General Questions

What is KaChick?

KaChick is a marketplace that connects photographers anytime anywhere with customers who want to capture memories from their everyday life.

How can KaChick help you?

At KaChick, we believe that life is about passion, continuous learning and growth. We want to play a part by connecting you with a diverse range of customers through a hassle-free experience. No matter where you are, you can do what you love, practice and gain experience while gaining income to sustain your dream.

I’m not a professional but I love taking pictures. Can I join KaChick?

KaChick is big on learning. We welcome ANY photographers who are passionate in what they do, wish to do better and grow their customer base.

When can I use KaChick?

Whenever really. Of course, the longer the time you go online, the more likely you will get booked. When you travel, you can also use KaChick to discover interesting customers overseas and earn extra cash for your trips.

How far in advance can customers book me on KaChick?

We love freedom at KaChick. Customers can make advance bookings as soon as photographers are available. You can set your working availability so that we can match you with relevant customers requests.

What kind of photos can customers request for?

Customers can request for anything, anytime, anywhere, from casual moments like a walk in the park to an annual themed junk party. On the app, they can search by typing relevant keywords into the KaChick search bar: picnic, birthday party, school performance, to name some. Photographers are suggested to indicate your specialties or areas of interest in your profile so that you can be matched with requests you are likely to enjoy!

Sign Up

I am not ready to take any jobs yet, can I still sign up on KaChick?

Absolutely! Learn from others’ happy memories, play around and give us a shout at support@kachick.com if you have any thoughts on our app.

Are there any sign up or listing fees?

No. KaChick is free for any passionate photographers to sign up and learn from each other.

What information do I need to create an account?

Your user name, email, password, social media accounts and your best portfolio photos. Ta-da!

Can I sign up for both photographer and customer accounts?

Yes, you can, although you are required to provide more information to be a photographer on KaChick. You can switch between the two accounts easily.

Do you vet photographers?

Photographers are artists who capture every photo from their unique angle. KaChick is in no position to judge on your capabilities. In real life, though, your customers will. However, we will have a system in place to make sure the photographers on our platform are passionate, committed and up to customers’ standard. Please feel free to reach out to support@kachick.com to know more.

Creating Profile

What is the best way to create my profile to attract customers?

One advice is to be your genuine self! By demonstrating who you are and what you want to achieve, you will most likely be matched with customer requests that you enjoy! Of course, don’t forget to include your favourite photos in your portfolio, particularly ones that can showcase your specialties or areas of interest.

What price should I set?

Pricing will depend on factors such as years of experience, specialty, demand, etc. We suggest that you start with a price you are most comfortable with and experiment from there. Your dashboard will be useful for spotting trends on different prices you set vs. income from customer requests.

Compensation & Payment

When will I receive compensation for my service and how?

For each job on KaChick, you can input the total / amount of deposit to be received. Afterwards, your customer will go through payment before the booking will be confirmed. You will then receive the compensation in your Stripe / Paypal account. If you chose to receive deposit only on KaChick, you can arrange ways to receive the remaining sum with the customer.

What is KaChick’s service fee from each transaction?

We take a 10% fee on each successful transaction to cover the payment gateway charges, i.e. Stripe & Paypal.

Are there any other extra fees involved?

Nope.

Stripe Connect & Setup

What is Stripe?

Stripe is the best way to accept payments online and in mobile apps. Stripe handle billions of dollars every year for forward-thinking businesses around the world.

Click Here For Find out more about Stripe

Why should I use Stripe

Stripe is fast, reliable and secure way for you to receive payment to your local bank account in different currencies automatically anytime anywhere. With Stripe, it gives more flexibility on how you can run your photography services without the limit of border.

How do I connect my Stripe account with KaChick?

If you already have existing Stripe account, simply press “Sign In“ button in Stripe signup page when you are creating Photographer account. You can also connect with Stripe on the “More“ page from the bottom bar of KaChick app.

What if I do not have a Stripe account?

You can visit our Stripe setup & connect instruction page for more details:

Click Here For Stripe Setup

Rating & Review

Is it a must to rate and review a customer?

Yes, it helps everyone in the KaChick community learn from each other. Show love to your customers who believe and see something special in you. Let them know what they can do better too!

Why is the customer also giving me a rating and review?

At KaChick, we value fairness and honesty. Neither photographers nor customers are superior - you all get a chance to share your experience with everyone else. This also encourages you to be nice and give honest feedbacks!

Customer Photos

How many photos should I upload?

KaChick is a big fan of freedom. We expect you to upload all photos that passed your own satisfactory test, except for special agreements you have made with the customer. Sometimes not all pictures need to be perfect - each captures the feeling, love and joy during that single moment.

Am I expected to edit the photos?

Yes, we recommend you to edit / retouch before uploading. After all, this is your business and brand we’re talking about.

Who owns the copyright of the photos?

Customers own the right to the photos. You will need to get their consent before using any photos for marketing purposes, e.g. posting on social media.

Contact us

How can I contact KaChick?

Say hello at support@kachick.com; Facebook ; Instagram

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